Difference in Customer Service between AA & CX when the IFE blinks out
Flew CDG-JFK 2 weeks ago. The IFE fails miserably, and basically there is just one short feature film that keeps playing over and over again. Crew announced that there will be no movies. Sorry. That was it.
Flew HKG-SIN yesterday. The IFE fails entirely. No music no movies. Crew apologised profusely. Then surprisngly, cabin attendants handed out Service vouchers of US$25 to each passenger in economy class, and US$50 to each Business Class passenger. These vouchers redeemable on inflight Duty Free sales.
I hardly noticed as I napped through all the commotion but still it was an extremely nice and unexpected gesture from CX.