Just solved my issue. The best thing to do is ask 4 a supervisor as soon as a rep answers ( and I did this @ 9:30pm-seems 2 make a diff). He gave me no problem & put me straight thru. The super. gave me no problem as well. Issued the credit & offered 1k pts amid expressing repeatedly how sorry she was that the new promo system wasn't working well. Even offered her ID #.