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Thread: ANNOUNCEMENT - A new revitalised Executive Club is coming
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Old Sep 5, 2011 | 12:56 pm
  #797  
GUWonder
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Originally Posted by stimpy
What 3 things have caused this and the other threads to grow to such numbers? Entitlement, entitlement, entitlement.
The entitlement of the service providers which results in customers/passengers feeling that there is a lack of timeliness, transparency and/or thoroughness in what is delivered to them -- for example in the communications (not) provided.
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