Originally Posted by
demkr
Then you hear from some about how UA flights should always be credited to MP and CO to CO.
This is mostly for EUA/UDU priority due to the issue you're about to mention.
Originally Posted by
demkr
Another contradiction is during boarding. All of a sudden, CO is boarding "1Ks" before their own platinum members, and UA is boarding Continental Platinum before 1P. Yet the upgrade priority is the opposite. Can't you see how all these "changes" are confusing the heck out of your customers?? Why don't the boarding passes show your status in BOTH programs so you can board at the appropriate time?
The boarding process is fully integrated except for CO using zones, but the cross-program EUA/UDU hack (from before they had status matching) remains so that not everyone needs to sign up for both accounts and match.
The systems don't support multiple FFP on a reservation for the purpose of elite status. That would be a pretty big change and one with little motivation since OP is sunsetting so soon.
Originally Posted by
demkr
Oh and by the way--why on earth even offer mobile boarding or a mobile app? What if someone uses that and their miles don't post, are they SOL?
This, plus the clumsiness of the whole process (phones autosleeping, not scanning well, etc), has turned me off from the current implementation of the mobile boarding pass.
Originally Posted by
demkr
Yeah-I realize this is a rant, but there comes a point where customer service needs to stop making excuses about them being separate carriers. If you're going to codeshare and sell flights in the same system, you should easily be able to credit miles and see a flight manifest.
Codeshare is a pretty loose level of integration. UA and CO both have codeshares with many airlines (UA, AC, LH, etc) that they have a much lower overall level of integration with.