I'm getting tired of Continental and United employees using the "Oh, you'll have to call Continental/United for that, because our systems aren't fully integrated." It's especially frustrating for one airline to tell me to contact the other, and get the same canned response for the other airline. Then where is a customer supposed to turn?

For example, I've had two United flights, conveniently between SF and Chicago with the double EQM promo that just ended, simply not post to my Onepass account. The first flight, I swallowed the dbeqm and just posted it to my MileagePlus account, considering how Continental requires you to move hell and high water to "prove" you were on the flight (as if they can't simply check their own ereceipts and passenger manifests, that would be too much to expect). The second flight, however, MP won't accept it, so I'm stuck dealing with the incompetence at CO.

Then you hear from some about how UA flights should always be credited to MP and CO to CO. But then how does one earn their CR1s when agents say they won't be given for combined activity? With all the tech issues and confusion I've had so far, I don't trust the system despite having linked my accounts.

Another contradiction is during boarding. All of a sudden, CO is boarding "1Ks" before their own platinum members, and UA is boarding Continental Platinum before 1P. Yet the upgrade priority is the opposite. Can't you see how all these "changes" are confusing the heck out of your customers?? Why don't the boarding passes show your status in BOTH programs so you can board at the appropriate time?

If mileage posting is such an issue, I don't see why I even bother flying. Continental won't even allow you to request missing miles until 15 days, yet even though a return UA flight posts w/o the outbound on a same day turn, they can't see any discrepancy.

Oh and by the way--why on earth even offer mobile boarding or a mobile app? What if someone uses that and their miles don't post, are they SOL?


Yeah-I realize this is a rant, but there comes a point where customer service needs to stop making excuses about them being separate carriers. If you're going to codeshare and sell flights in the same system, you should easily be able to credit miles and see a flight manifest. My parents dealt with DL/NW and never had these kind of technical issues.

I switched to UACO and flew almost every day in August, and I have to say, the on the ground experience and customer service is NOT impressive and completely a different ballgame than AA.