Dear all

Many apologies for the delay in responding - I am sure you can appreciate we are both busy with the announcements but also ensuring we are ready for launch in November.

With regards to the pricing queries you have, we are working towards sharing the detail with you in a more structured manner as soon as possible. I'm sorry that we cannot publish the full details at the moment. We will be communicating more detail in the lead up to the changes actually happening. Can I please ask that you do not send me individual pricing queries by route via PM as I cannot answer these due to a rapid increase in queries and while I appreciate everyone has personal concerns, the wider community share some of these too as well as the general day to day account concerns. What I will say is that the general consensus concerns have been noted.

On another note, I will be out of the office now until Monday 12 September. Rather than put an out of office on Flyertalk at such an important time, I will check in from time to time and would also like to introduce my colleagues Helen and Gauthier who will keep an eye on burning issues and questions too so don't be surprised if you see a couple of new names posting. Please can I ask that you do keep PMs to a minimum during this time and use your local service centre as much as possible.

I really do appreciate your support on this as well as your feedback, questions and queries. Thank you so much for everything so far.

Warm regards

Nicci