Hi Boraxo -
I am sorry you had that experience. I appreciate you bringing this to our attention as it was the intent of the offer to be a discounted rate. If you send me the specifics on the rental, I will ask Enterprise to review it and find out if there is an error in the system. Please send the info in a PM if it contains private information.
Thanks
Becky Parks
Senior Marketing Officer, Amtrak Guest Rewards