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Old Sep 2, 2003 | 1:42 pm
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ExMo
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Join Date: May 2000
Location: Boca Raton, FL DL FO/MM AA EXP SPG PLT
Posts: 968
Problems with BA CAI Ticket Reissue

In April I ticketed a AONE5 ex-CAI using the BA CTO in CAI. I needed to make some routing changes in some open segments due to flight cancellations by QF. I decided to go to AA to have the reissue done along with booking the remaining open segments. No problem making the new reservations but it turns out they would not reissue the ticket.

The BA CAI CTO did not include the tax calculations as part of the ticket. Without the calculations as part of the ticket (i.e. attached in some way), they refused to reissue even though I offered to get the tax info from the BA CAI CTO files. Seems they would be liable for a fine if there was an error somewhere. (Sounded like an excuse to me but...)

I am now going to have to trek to MIA and see if I can explain RTW tickets to a BA ticket counter agent and try to keep all of the flight bookings that have already been made.

CAVEAT EMPTOR!!!
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