Hi Bruce, glad to see you back here. I thought with the creation of ourairnz.co.nz you had given up on here. Honestly it's not such a user-friendly site.

I think we took your email so badly because it seemed to have followed a pattern of recent Airpoints communications (or lack thereof). For instance, there was supposed to be new Gold Elite benefits to announce in July but no words. Also there was a half page ad that says "New Premium - Coming Soon" in the August Kia Ora magaine but it was not there in the September issue without any other information. Of course there is the Velocity being the better programme for NZ travellers which set people off. I hope you understand.