Originally Posted by oranjemakker

I disagree, letter implied that members might not get access, actually, it didnt just imply, it said so "we may not have room in our lounges for all members and guests". VJKoru has clarified it and it makes a a lot more sense now where they are in effect saying that guests may be the ones to lose out, fair enough, but again, this is not what the letter said. I agree its good to give a heads up but the letter was IMO very poorly worded. it is good to see that actual intention behind it was constructive.

But why couldn't they get the letter right in the first place? Its just bad comms and they shouldn't need to have to damage control a simple message. (incidentally, another case of bad comms is telling Gold Elites there will be an important update on benefits in July and completely missing that deadline)