Agreed that it was totally inexcusable. I was irate when I got the the airport, as they also wouldn't let us check our bags since it was now more than three hours before the flight, which meant you couldn't go through security. Fortunately, I was able to reroute through @deltaassist and fly through atlanta and Newark. Less than ideal, but because I was coming to town for a wedding, I took the more sure option rather than take chances that the flight be delayed even more than the 8 hours that it was.

This is the second time in the past months that I've had major service problems on Delta flights servicing SVO. Mid August we had to divert to Shannon from ATL to fix the toilets when all 6 went down only 4 hrs into the flight bc they were full.

Wish there were more direct options to the States . . .now will be even less since Delta is discontinuing ATL--SVO for winter.