FlyerTalk Forums - View Single Post - Does this justify some form of compensation?
Old Aug 31, 2011 | 5:39 pm
  #6  
NewYorkMoscowFlyer64
 
Join Date: Mar 2011
Posts: 82
Originally Posted by blueelf
They knew the return flight DL 31 was going to be substantially delayed, but didn't bother posting or sending out an email until 3 hours before flight was set to depart -- which is how far in advance they tell you that you need to be at SVO. So, many passengers were at airport this morning 180 minutes before flight when they were told the flight would be delayed 8 hours.
That is inexcusable. They knew way before people would have to leave the city for the airport that the flight would be at least 3 hours late if not more (which it ended up being).
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