calitequilasippergirl

A few months back, we checked into this property. We had booked a Club Level Room, Corporate Rate. When we arrived, they actually did provide us with an upgrade, however, the room was not ready. They told us it would be ready in 2 hours. We walked around the property a bit and then went to the restaurant for a bite to eat. We received a call about 90 minutes after checking in stating that our room was ready. They gaves us the keys, and off we went. Imagine my shock when I opened the door (which had a do not disturb sign on the door) and there were suitcases and flipflops. We quickly went down to the front desk where they insisted that the room was unoccupied. A Bellman was sent to the room who indeed verified there was stuff in it. Housekeeping was called. End of story, almost 3 1/2 hours after we arrived - it was determined that housekeeping saw no baggage in the room for two days, so the hotel returned the room to inventory. Obviously someone was in there. Several other things went wrong. We ended up checking out and going down to Laguna Nigel. In defense of the MDR Ritz, they did not charge us for anything and they called the Laguna Ritz to ensure we were taken care of. We will go back to the MDR one more time, but it did have a rough day. To answer the OP's question, yes, they do upgrade.