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Thread: Updated: Award Redeposit and Reissue Rule Change
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Old Aug 30, 2011 | 7:41 am
  #2983  
GUWonder
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Originally Posted by DLroads
May I add?--> one that also elaborates the reason(s) that make Delta Air Lines believe that it is not violating the applicable consumer law(s) and contracts by changing the T&C retroactively. I am very interested in seeing how the legal affairs people are planning to defend this one. I think they can't.
It's DL's violations of contractual relationships already formed -- as memorialized upon issuance of a ticket -- that is a harder sell for DL than DL's changing the T&C of SkyMiles and/or how DL issues contracts after the announcement of this customer-unfriendly, draconian restriction to changes/cancellation of mileage tickets within 72 hours of scheduled departure.
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