Originally Posted by
sorro
An actual letter from an actual person that, you know, addresses the complaint.
May I add?--> one that also elaborates the reason(s) that make Delta Air Lines believe that it is not violating the applicable consumer law(s) and contracts by changing the T&C retroactively. I am very interested in seeing how the legal affairs people are planning to defend this one. I think they can't.
Last edited by DLroads; Aug 30, 2011 at 7:17 am