Originally Posted by dabbagmm

I agree with the above two posts. Even if I consider myself among the rare few who would like the design and the tech aspects of the room, I would have to say that the W London lacks an important ingredient which is "Service".

Several incidents I escalated issues to Housekeeping manager (due to linguistic reasons as staff rarely speak average English and too lazy to attempt to understand what the issue is) and was disappointed with the substandard of the manager him/herself. Housekeeping is totally out of it. Complementary water bottles require several calls to be replenished. Tea/coffee sets are never cleaned and replenished (I guess it's considered part of the decoration!) and tea bags are not supplied by housekeeping but rather managed by room service. Minibar items are missing and randomly stacked. Bathroom amenities are poorly restocked. I have an issue with cotton swaps being missing and items placed randomly (never had the same set of toiletry in all of my three stays!). Attending to requests to get any missing item take more than a day and over five phone calls (including one to a manger).

At first I thought that the hotel was undergoing teething issues but later I realized that teething is an ongoing feature of the hotel.

Even front desk has issues. I requested a quiet room on a high floor and was surprised with one on the 7th floor just underneath continuous construction on the 8th floor!

I was so desperate for a new Starwood property in London that provide an alternative to the aging Park Lane and to the Park Tower at times when the owners flood the hotel during summer and deem everyone else marginal guest. My wish today is that for the Lanesborough to turn into a full fledged Starwood property.