Legrest and seat lever in leg cushion


Funny illustration of the legrest – note the lever and the legrest was in different positions


Amenities
Same as KLM World Business class
Amenity kit
A full-sized pillow and blanket are placed at each seat prior to departure

Catering:
KLM has introduced the Marcel Wander’s tableware, glassware and china, and of course Privatair features the same service as your typical WBC service. The catering is the same and the purser passed out the menu to each passenger after takeoff and also did his first greeting and we were addressed by our last names. I still have mixed feelings about some of these KLM enhancements. I still don’t like the plastic salad bowl, also used to carry various side dishes. They look alright but it was just un-premium when you are use it in business class meals. The small paper boxes used to carry butter, salt & pepper shaker, and peppermint candies are okay, but not sure whey they need it.

Red boxes used on the main meal



Blue boxes on the second meal

The plastic salt and pepper shakers are cheap no matter from what perspective. Its light weight is possibly the thing KLM likes the most, but I just feel that it cheapens a premium product. However, the new eating utensils are nice, and the new product came from interesting accessories that assisted the crew in serving the meals, especially hot entrees. I really like the new snap tray used to hand out the casserole dishes, and the new tea cover, which doubles as a holder for tea bags and keeping the tea warm. The new stirrer is also nice and I actually bought a set on a previous flight. Breakfast cards are available on this flight and I like this service as well. It speeded up the breakfast service and despite the smaller casserole sizes for main courses on second meals, it is nice to get all kinds of appetizers and side dishes. Breads featured are mini cinnamon rolls, croissants, and French rolls. They also introduced a new fruit cup service that the F/A served along with the usual juices service. It is interesting that no smoothie or yogurt drinks were offered on outstations – a bit more selection from Amsterdam in terms of breakfast beverages.

Snap on the casserole dishes


The new tea cover/dispenser




The new stirrer


The service sequence was the usual – the F/As first passed out the Dig E players, which I did not use and could not report on the contents but I had enough Dig E experiences on my Alaska Airlines years, so I really don’t need them. Linen was passed out to cover the tables, followed with the first beverage service with mixed nuts.


After a second round of beverage, hot towels were passed out, followed by the appetizer service. No carts are used on this dinner service, and trays were passed out from the galley. Feta cheese and croutons are added individually to the salad by the F/A – another enhancement. Bread basket featuring wheat raisin rolls and focaccia rolls were passed out next, as well as the reappearance of the beverage trolley. Entrée trolleys followed, after the appetizer plates and salad bowls are collected. Of course another round of the beverage trolleys quickly followed. Then the typical cheese, fruit or dessert service, and with a light load, you can have a bit more. Another thing I don’t like about KLM service, a proper premium service offers cheese, fruit, AND desserts. Only airlines like United will offer a cheese or dessert service. Tea and coffee service was next, followed by bottled water and pralines service. The purser also collected the breakfast cards at this time. Lights were turned off, and there was a snack station in the back featuring the usual chocolate digestive cookies, Mars chocolate bars, crackers and leftover pralines, along with bottled waters and soft drinks. Breakfast service commenced about two hours prior to landing, and it was interesting that the F/As just walked along the cabin and raising the window blinds to half positions. If you want to sleep through breakfast, you really need to use your eyeshades. It commenced with another round of juices and fruit cups service, and then the hot towel, and then fresh linen to cover your table. Carts are used this time and trays are passed out with all the requested items pre-arranged in the trays. A beverage trolley followed the meal tray delivery, and the beverage trolley appeared a second time. There were lots of beverage runs during meal services, and with a better F/A to passenger ratio, the beverage refills are frequent during meals and all individual requests are filled. The F/As are also less rush than your typical KLM wide-bodied flights.

Wines – I am no expert on this subject and KLM decides to serve all Italian wines this month, and the selection was pretty poor. The Chardonnay I had was disastrous and it was an embarrassment for the crews to serve these poor wines. The only positive light was the Billecart-Salmon Brut champagne, which I will stick with on the return flight. The F/As have no issues refilling your wines and no glasses are recollected without the comment, if you want something else. It is always a nice gauge if you want to see if your crews are top notch or not.

Here is the menu and wine list:
Menu
Dinner