Originally Posted by UALFLYER1

I am an SPG Plat. Showed up in the hotel in the summer. The manager came running to me when he heard I was at the front door. I did not even set foot in the hotel. He apologized for the fact that the rooms rooms were sold out and that they had bumped me to the Westin across the street. I was so annoyed because I paid almost 500usd for the room and they put me at the Westin.

I argued. They would not adjust the lower rate. They gave me normal room at Westin. After complaining, they upgraded my room, gave me free breakfast and free parking. I felt it was fair.

Not sure if i will get a chance to stay at St. Regis again. But the place looked nice from the outside.