Originally Posted by
boston aa flyer
for whatever reason, i've always flown AA or DL. sure i have my gripes with both, but overall they're fine.
i think lifetime, i have 4 or 5 flights between CO and United Total. mostly to places like Cleveleand or Houston.
But just returned from SFO on a Red Eye to Boston and am pretty appalled at the experience. Four of us booked business class tickets with my admin. 3 check in at the kiosk... fourth didn't work for some reason. Ticket agent was kind of a jerk... didn't even want to hear what was happening and then sent us to the other end of the terminal.
Priority check in was a joke... learned that security is not the TSA and is private... but nonetheless, stupid.
Flight attendant was very grouchy. boarding process was chaotic -- 20 min late departure -- entirely because it was a mess... and then virtually no service during the flight. every time i opened my eyes, he was just sitting back there reading his paper. coworkers had the same experience.
on the plus side... my priority bag tag came out first.
is this normal for CO or was i just lucky?
I've flown a number of TCON red eyes SFO-EWR/PHL on both CO & UA, and while I've never had an experience like you described, I can tell you that it's common for red eye flights to have more limited service than a similar daytime flight, mostly because the cabin is darkened to facilitate sleeping almost immediately after takeoff. Typically you get a full beverage service at the beginning of the flight and a partial (water/juice) service near initial descent. It's possible your crew was told to suspend service due to turbulence, but I can understand why you'd be upset.
Remember too that the whole east coast is in a tizzy about the impending hurricane - that may have contributed to the FA's attitude. (Or maybe the FA just doesn't like Boston...?)