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Old Dec 15, 2002 | 10:44 am
  #4  
KIR@GCM
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Haven't flown JFK-MAD on IB for quite some time but I seem to remember that most of the ground service personnel are AA staff. Although it is not possible to upgrade an Advantage award ticket, it would be helpful to ensure that your FF details are contained in the reservation. It is possible that your elite FF status *may* allow for an upgrade in the event that the flight is heavily oversold. But I would not hold my breath.