Originally Posted by
boston aa flyer
for whatever reason, i've always flown AA or DL. sure i have my gripes with both, but overall they're fine.
i think lifetime, i have 4 or 5 flights between CO and United Total. mostly to places like Cleveleand or Houston.
But just returned from SFO on a Red Eye to Boston and am pretty appalled at the experience. Four of us booked business class tickets with my admin. 3 check in at the kiosk... fourth didn't work for some reason. Ticket agent was kind of a jerk... didn't even want to hear what was happening and then sent us to the other end of the terminal.
Priority check in was a joke... learned that security is not the TSA and is private... but nonetheless, stupid.
Flight attendant was very grouchy. boarding process was chaotic -- 20 min late departure -- entirely because it was a mess... and then virtually no service during the flight. every time i opened my eyes, he was just sitting back there reading his paper. coworkers had the same experience.
on the plus side... my priority bag tag came out first.
is this normal for CO or was i just lucky?
Sorry to hear of this experience - think you had an unfortunate exception.
This has not been my experience but never have run TCON red-eyes. Unfortunately have heard that sometimes service is pretty weak on the red-eyes as FA's take advantage hoping sleeping passengers won't notice.
My only red-eye exp close was LAS-IAD and was awake whole time and service was adequate in F. I fly in and out of BOS pretty regularly on CO but typically short hauls and have very few complaints (and off topic obligatory plug that CO staff in BOS PC is the best there is) no real qualms w/ CO except handling of IRROPS, particularly out of EWR.