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Thread: Really? Is CO this bad?
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Old Aug 25, 2011 | 9:45 pm
  #3  
wcalvert
15 Years on Site
 
Join Date: Nov 2009
Location: Houston, TX
Posts: 1,787
Originally Posted by natkraft
Sorry for the provocative title, but.. really?

I had to get a ticket in Y for work and want to upgrade to A/F with cash, so I've been trying to call CO since 2pm today.. it's now 10:30pm.

I keep getting the "due to high call volumes" etc ever since. Is there really no way for people wanting to spend money to actually reach the airline?

I understand this issue came up when they axed some call center staff, but still, I find this to be a disgrace, and I really hope there's somewhere in the CO network I can spend money?
You do know that they just opened up the travel waivers for every airport on the east coast this afternoon? Call volume is going to be a little bit high.

You should be able to upgrade for cash on the Co website.
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