Sorry for the provocative title, but.. really?

I had to get a ticket in Y for work and want to upgrade to A/F with cash, so I've been trying to call CO since 2pm today.. it's now 10:30pm.

I keep getting the "due to high call volumes" etc ever since. Is there really no way for people wanting to spend money to actually reach the airline?

I understand this issue came up when they axed some call center staff, but still, I find this to be a disgrace, and I really hope there's somewhere in the CO network I can spend money?