Originally Posted by
hhoope01
Your profile states you are a Marriott Gold. Did Marriott already upgrade you to Gold? And was your MR# in the reservation? If the answer to both of these questions is yes, then you should have received the following:
"At Courtyard by Marriott, Fairfield Inn & Suites by Marriott, SpringHill Suites by Marriott, Residence Inn by Marriott, and TownePlace Suites by Marriott: Alternative accommodations, plus $100 USD. (Platinum Elite Members also receive 2 free room certificates.) Hotels outside the U.S. and Canada will pay the equivalent in their local currency."
Marriott upgraded me right away to Gold...and everything was in my profile. The day shift is much friendlier than the night shift and they are taking care of everything. They took care of last nights accomodations, are giving me $100 and a free night at any Marriott Hotel. They are also going to make sure I get credit for the night at the Spring Hill so I get the free night with the current promotion.
I'm sure this can happen at any hotel chain at any time...it was just bad timing because I had not slept in 24 hours and was ready for bed.