I just got off the phone with AP and booked a flight for my daughter using my AP account. I waited exactly one ring and all went perfectly smoothly - the agent was especially courteous and helpful. She said she has had times when there were 15 minute waits. I tried the web site first - it got me down some blind alleys (selecting flights that I hadn't marked) and then I couldn't select a passenger other than myself. So I went to the phone and all is well. Maybe Good Friday has a special meaning at Aeroplan. Actually it is Excellent Friday.