<font face="Verdana, Arial, Helvetica, sans-serif" size="2">AC already has one or more ACD, IVR and even CTI screen-pop systems in place. If you are looking to move towards a converged solution using pre and post routings[/B]</font>
What if convergence is already in place and all is now ready to start capitalizing on this infrastructure with great customer benefits... eh what if?? Do you really think AC does not care? Do you really think thousands of employees go to work every day thinking, gees.. I wonder how I can turn off another customer today? Blame the speed to market perhaps, but not the effort and will.