FlyerTalk Forums - View Single Post - Is this standard practice for Marriott?
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Old Aug 25, 2011 | 11:47 am
  #3  
hhoope01
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Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
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Your profile states you are a Marriott Gold. Did Marriott already upgrade you to Gold? And was your MR# in the reservation? If the answer to both of these questions is yes, then you should have received the following:

"At Courtyard by Marriott, Fairfield Inn & Suites by Marriott, SpringHill Suites by Marriott, Residence Inn by Marriott, and TownePlace Suites by Marriott: Alternative accommodations, plus $100 USD. (Platinum Elite Members also receive 2 free room certificates.) Hotels outside the U.S. and Canada will pay the equivalent in their local currency."

I bolded the relevant part of the T&Cs. So hopefully they paid for your first night (which I do believe even if you aren't a MR member or elite) you would still get. And they should have handed you over another $100 on top of paying for your night in the RI.

If they didn't do both of those steps, I would call the hotel ASAP to ask for those benefits and if the hotel balks at either of them, then call the Gold line and get them involved.
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