Remi ..why is it possible for other carriers ie Delta and American both of which belong to as basic members, and many others (according to what I've read) to have much shorter wait times when you say "2 minute waits with A/C would mean no program"...I've never waited more than that with Delta, and I've spoken with them quite a bit and never more than a few minutes with AA(never had the same trouble getting reward bookings either )...I dont mean to be difficult but the level of response time is generally appalling when calling Aeroplan and to say that a decent response time would equate to no program imho is simply unbelievable !