<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Andrew14302:
This shows that AC is not serious about addressing the problems. I would be curious if anyone else in Canada has as long a wait-time with their call-center as AC does with Aeroplan. I doubt it!</font>
What if adding agents meant you needed twice the points to get anywhere. Where would you draw the line? The fix is not to add agents but increase efficiency and redemption diversity.