<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Empress:
As I posted in the "Rupert meeting - results" thread, Rupert told us in the meeting that he is not hiring one additional Aeroplan agents. We've got to wait for the launch of the new website to see a possible relief in wait time.
</font>
This shows that AC is not serious about addressing the problems. I would be curious if anyone else in Canada has as long a wait-time with their call-center as AC does with Aeroplan. I doubt it!