I think your request is fruitless. Anyone running a call center knows exactly what their call wait times are. Most business would be scared s*itless with the number people are reporting they are waiting on here. I don't think AC has any plans to change it anytime soon. Didn't someone ask good ol' Rupert this in the last chat? Maybe someone will this time.

BTW, as I posted on another thread, the BASIC line for NW World Perks at about 12:15pm EST today had a wait time for...wait for it...ONE MINUTE!

Oh but wait, good ol' Rupert doesn't like comparisons with US frequent traveller programs.

[This message has been edited by Andrew14302 (edited 03-25-2002).]