Just an update on this little matter... Lisa from AC telecom has taken the details of my call to Aeroplan and is going to pull the call log to find out why this happened. As I said to her in my e-mail: I know its her job to make sure the phones WORK, but what we need to work on is the "warm body" side of the equation. I indicated my thanks on behalf of ALL of us for caring and taking the time to respond to what may look like a trivial matter, but to Joe Customer is an important issue. Thanks Lisa!!

Now about that cloning thing.....