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Old Jun 12, 2002 | 10:21 pm
  #4  
worldbanker
 
Join Date: Sep 2000
Location: Jersey Isle
Programs: BA Gold, BMI Gold, LH Senator, Hyatt Diamond
Posts: 1,175
Thanks for the info as most posts are negative about Iberia. Unfortunately, I have my horror story too. As I was traveling on a business class award ticket MAD-SDQ-SJU, I inquired to see if seats were available the next day. Agent checked and nothing available so go to the airport anyways today to fly. At airport I find that I am no longer on today's flight and can not check in?!!? Iberia had oversold the flight and put me on the flight the following day free of change fees they said and denied any compensation since I was on "free ticket" and no ability to standby either on the flight I was originally confirmed on. In the end, it was AA that helped by putting me on a later flight MAD-MIA-SJU. They said that they have been having problems with Iberia cancelling some of their codeshare partners or mistreating award ticket holders so beware.

Another person on the same flight with me after check in was put on standby list. Poor European fellow was unaware that the airline should have offered him compensation as they could not provide a seat for him although he was confirmed as well. When he signed
This type of involuntary bumping would be an outrage in the US yet it seems airlines like Iberia get away with it. I was on award ticket but after previous unsolved baggage problems with Iberia, I wonder if it is worth the effort or if I have any right since I too was inconvenienced with the bump and had to pay hotel in Miami to overnight before SJU.

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"Fly me to the moon and let me earn alot of miles."
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