It's a weird way to request customer service, basically write an article about the issue.

As far as I am concerned, I am not too impressed either, JetBlue cancelled my flight on Sunday and wanted me to wait until Monday, which I could not do. I had booked a back-up with Delta and the situation was the same, delta wanted me to wait 2 days. I ended up getting both tickets refunded and riving a rental car, qhich was much more expensive and phisically taxing.

I believe both Delta and JetBlue provided an awful service, I would not single JetBlue out.