<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JohnAx:
First, they took nearly a month, finally finishing so close to travel that I have little choice but to live with what they gave me.</font>
This is inexcusable - they should be able to do it within 24 hours.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Along the way, they squawked because they considered a direct flight CNS-GLT with two stops to be three segments; they denied a connection in country-of-origin because they considered it a third stop despite onward being booked <24 hours;</font>
Was there an overnight stay? In Australia, a stopover is if you fly in on one day and out the next - you can fly in at 2330 and fly out at 0500 the next day and it still counts as a stopover.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">and finally they asserted that when using more than four segments in a continent, the chronologically fifth and sixth were the ones that had to be paid for separately, not "any two". One of them was booked in biz so I got to pay $450 for that, instead of a puddle-jumper coach segment that came earlier.
Everything got straightened out but that last one - too near travel to mess with it. I guess I can ask for a $75 re-issue, or find someone to whimper to, but it's a dam*d nuisance.</font>
Agreed - the only drama I can see here is the length of time it took to get it sorted out initially. The rest could have been sorted if you had had sufficient time, but because they dragged their heels you did not have the time to find out why they did what they did.
Dave