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Old Aug 23, 2011 | 5:35 pm
  #7  
PhillyInvestor
15 Years on Site
 
Join Date: Dec 2005
Location: SLC
Posts: 229
Originally Posted by mia
The attendant does not know the details of your membership but if s/he recorded it as "two guests" rather than "one cardholder plus one guest" the billing could be incorrect.
I got burned by this a while ago at the DL Sky Club in JFK (back when they participated in PP). I was there by myself, but the attendant indicated "1 guest," probably not understanding that the column was meant to record additional guests beyond the cardholder.

When I got the $27 charge, I asked Priority Pass to look into it. They provided a copy of the form and said it clearly showed I had a guest and refused to make any adjustment.

I understand the rationale for not issuing the refund, but they acted as if I was trying to perpetrate a scam, which I did not appreciate.
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