Originally Posted by
duxfan
Often, I was told that by our travel provider that I should be receiving points. And I was at first. Now it has changed. Yes, it's their right, I fully understand. But to be honest, it's different than other chains and puts BW at yet another disadvantage. Not a smart way to do business, and to communicate it in an insulting manner adds fuel to the fire.
If you can cut a better deal with someone else, you should definitely do it. While what BT told you sounds harsh, at least they were transperent and told you the underlying reason. As a business matter, they've made the decision that a 20% discount + points isn't worth it to them. Maybe cut the discount to 15% and keep the points?