The folks at the AA ATW (as they prefer to be known) desk don't raise the fares nor suggest to management how to stick it to the pax. These people are on our side. They work their butts off to get us the best deals, flights, seats, etc.

Now that's not to say the AA or OW revenue enhancement types don't read these boards too and close loopholes based on what we discuss but let's not blame the ATW desk reps. They are great!