Originally Posted by
startpacking
I hope I don't jinx my next email to customer service by saying this...... each and every time I have contacted AAdvantage customer service I have always been sent a satisfactory response within 24 hours. I consider this to be very efficient, kudos to AA.
This has generally been my experience also over the last few years.
Originally Posted by
dr benway
I thought the issue was serious, so better in writing. [although you only get 1500 characters!]
I've actually asked Customer Relations about this before... They told me if you run into the character limit, just to submit multiple webforms, and they'll link them all together on the back-end for you.
Originally Posted by
dr benway
Is there a phone number for AA Customer Service? I did not see one.
Thanks!
If you're trying to contact AAdvantage Customer Service (for issues with your AAdvantage account, bonus miles, promos, etc.), then the number is listed on the website here:
http://www.aa.com/contactAA/viewCont...=AAdvantage%ae
If you're trying to contact AA Customer Relations (for issues with planes, crew, baggage, food, etc.), then just call AA Reservations, then have them transfer you to Customer Relations.