Originally Posted by
camachinist
HPN-IAD is Colgan, hence the hotel provider, which is not the one UA uses AFAIK. As with all things Colgan, YMMV. When their Saab's start, I'm impressed.
No idea on the snafu at JFK. Makes sense that a storm would foul things up and everything would be booked solid.
Sorry about your experience.
I don't know if the United ground staff @ HPN is actual United staff, or staff from one of the regional carriers, but I can say with almost certainty, that they are NOT Colgan employees.
The only time you'd deal with Colgan staff directly is on the subsidized Colgan Routes, and even then you'd see them only at the EAS city, not the hub.