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Old Aug 22, 2011 | 5:50 pm
  #3  
Pedro M
All eyes on you!
20 Years on Site
 
Join Date: Dec 2004
Location: Merritt Island, FL
Programs: AA EXP 6MM, Marriott Lifetime Titanium
Posts: 451
Originally Posted by dr benway
Greetings

I sent an email to AA customer service about 3 weeks ago.

I got the "auto response" email, stating I would get a reply in 1-2 weeks.

Is this unusual/how long does it usually take to get a response?

Any advice much appreciated

Thanks!
The last time I emailed AA customer service, I received an auto response in about 30 minutes, and a real response 16 hours later. Three weeks sounds unusually long, unless AA gives priority to responses based on elite level and EXPs issues get addressed right away.
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