FlyerTalk Forums - View Single Post - UA policy on upgraded seats after flight cancellation?
Old Aug 22, 2011 | 3:23 pm
  #25  
SteveDCA
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Join Date: Jan 2000
Location: Washington, DC
Programs: UA 1K-3.5MM; AA Exec. Plat.; Hyatt Diamond; Marriott Platinum
Posts: 356
Rule 260

See below:

You should be protected in the upgraded class.

--- PROTECTION GUIDELINES-DOMESTIC UA/UAX -----------
- THIS POLICY APPLIES TO UNITED/UAX/UNITED.COM
BOOKINGS ONLY
- UNITED IS RESPONSIBLE TO PROTECT TICKETED CUSTOMERS IN
THE EVENT OF A SCHEDULE CHANGE IN THEIR TICKETED CABIN
- UPGRADED PSGRS AFFECTED BY A SCHEDULE CHANGE SHOULD
BE PROTECTED IN THE UPGRADED CLASS IF AVAILABLE.
- IF NF/NC IS NOT AVAILABLE - PROTECT CUSTOMER IN F/C
IF AVAILABLE AND CONTACT SD FOR CONVERSION.
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