Join Date: Oct 2006
Location: IAD, and sometimes OMNI/PR. Currently: not far from IAD, but home will always be SAN (not far from the "touch my junk and I'll have you arrested" Memorial TSA Check Point) even if I'm not there so much these days.
Programs: UA, CO, Calcifer Award for Mad Haiku Skillz
Posts: 5,076
My experience is that once you bring it to their attention (as early as possible) they do their best to ensure you receive the upgrade. I suspect this varies from employee to employee, based on a number of subjective factors (patience, your attitude, their dedication to customer service.) My recommendation: be flexible, and no matter how much you've been inconvenienced, don't get angry.