Originally Posted by
oxymoron
So, it means Sixt sends out letters randomly to find out the actual culprit ?? I am surprised that there is no standard procedure for this. Why can't they take pictures after every rental to determine when the damage was caused ?
Gary, it would be helpful if you can shed some light on this. This looks like a clear scam!!
Hi Oxymoron,
You should know already that we are not in business to scam anyone. Honestly, we never like to charge anybody for damage but you know we have to. In these cases I think the request is for a statement whether you are responsible for the damage when new damage has been noticed. Let me speak first with our damage Team to check the handling and I'll come back to all.
Can you e-mail the rental or reservation number to
[email protected]
Thanks
Gary - Sixt Customer Service Team