Flew lax-atl on 763 last week, per usual I waited to be the last one on board since I wasn't upgraded. I asked the GA who scanned my pass if there were any seats left up front since I was #1 on the upgrade list. She said no, first class is full without even going over to the computer or double checking. I asked her I wasn't sure because I was waiting for her to announce that first class has checked in full. She told me again, it's full and I boarded.

As I boarded I saw a few empty seats that hadn't been taken. A few minutes later they let on the standbys and brought up 2 people from Y. I'm betting they brought up medallions higher than me. My problem was that I just didn't like that the GA didn't even check or explain to me her plan.

I'm not thinking I was entitled to an upgrade, I just wished I was given correct consistent info from the GA

I wrote delta with this:

I made it a point to be the last person to board so I would be
number 1 on the upgrade list. When I boarded I asked the gate agent if
there were any open first class seats since she didn't say it was
checked in full. Without checking she just said no and scanned my
ticket. When I boarded there were a few open first class seats. It's my
understanding that if I am number 1 on the upgrade list I should receive
the upgrade, not be given to accommodate standby passenger. I was upset because of
this and it isn't the first time it has happened.




And got this from delta:
Thank you for sharing your concerns regarding the service provided while
traveling with us. .On behalf of everyone at Delta Air Lines, I
sincerely apologize for the inconvenience you experienced due to
inappropriate information provided by our representative.

Our passengers expect to receive consistent and accurate assistance from
our employees at all times. .I am truly sorry to learn of your
experience when waitlisted for an upgrade on a recent flight. .After
reading your correspondence, I realize why you wanted to bring this
matter to our attention. .It is upsetting to know that our
representative at the boarding gate did not provide correct information
regarding availability of first class seats. .I realize how frustrating
it must have been when you observed that there were few open first class
seats. .Our goal is to provide our customers an outstanding level of
service in every field. .I am sorry for not meeting your expectations on
this occasion. .Feedback like you have provided will help us to improve
our overall customer experience. .Be assured your comments will be
shared with our responsible leadership team for internal follow up.

Additionally, as a gesture of apology for the difficulty you encountered
due to incorrect information provided by our agent, I have added 3,700
bonus miles to your SkyMiles account. .Please allow three business days
for the miles to appear.

Mr. XXXX as our valued Silver Medallion member, you are an integral
part of our customer base and we are always interested in your feedback.
Thank you for taking the time to write. .We deeply value your business
and look forward to your continued patronage.