Originally Posted by
sbtinme
If this is the case, then the front desk staff has a core responsibility to make this clear to each club floor guest upon check-in. Guests should NOT have to guess at how club floor benefits work.
Couldn't possibly agree more.
Originally Posted by
sbtinme
It used to be that this property issued coupons at the desk at check-in for appetizers/drinks when the club lounge was closed. I think that's still how it should work.
I would think the hotel would want to give these types of coupons. If the hotel gave Plats these vouchers, it would appear they are giving their loyal customers something for their patronage (and they are!). The hotel gets a bit of "credit"/goodwill by giving these chits.