drbala san,
yes I can certainly identify with your frustration. After all, time is money and we pay for the flexibility of these tickets! Recently I dropped into one of the few remaining AA CTOs in Manhattan to do a minor route change on my OWE4 ticket. Of course, like you, I had talked to a very capable agent at AA RTW desk and had the whole thing set up. As soon as I showed my ticket and explained what I wanted to do, the agent literally froze; almost ready to give it up while punching in my PNR. Both of us were like in prayers that nothing unexpected would happen. Voila, it was a miracle that a two route changes were done and processed in 40 minutes at 75USD.
After the recent major cutbacks on CTOs, if you know of anyone capable with RTW issues
in Manhattan CTOs, I would appreciate your recommendation.
[This message has been edited by Kaoru Kanetaka (edited 12-09-2001).]