Originally Posted by
ND Sol
If it was in a small duffel bag, then it most likely was not a service animal. As such, she should not have been seated in the bulkhead as the animal and its container need to fit under the seat in front of her for takeoff and landing. A service animal would not.
Doesn't Southwest not permit in cabin pet's? So the only animals allowed on Southwest are Service and Emotional support animals as permitted under the air carrier access act.