Service Animal Fiasco
Was on a WN flight this week. Lady in row 1 had a small dog in a small duffel bag made for carrying small animals. Was allowed to keep the dog in the bag during take off/landing, on the floor in front of her feet (bulkhead).
On the next flight, new crew told her she could not have bag during to/landing, so after bringing in a supervisor, she was made to hold the dog on her lap for take-off, then could put it back in the bag until landing. all because it is against FAA rules to have any kind of bag out during take off?
this bag was just a thin layer of material, nothing hard or sharp about it.
delayed our flight about 15 minutes for that argument!