well, recently I had an ex-SEL OWE4 RTW ticket issued at CTO in New York. The itinerary was well planned with one of the able agents at AA RTW desks, the name of which is mentioned here earlier; then I went to a NYC CTO thinking its going to take just a few minutes to issue the ticket since everything was approved by the RTW agent with the fare quote.

Surprise!, as Guy Betsy said, the agent had to call RTW desk herself and got all sorts of differnet answers with respect to routings, taxes and fares! I was there for more than two hours yet the agent was still trying to figure out taxes. Since I did have to get back to the office, I had them imprint my credit card and pre-sign it and asked them to leave it in 'WILL CALL' box to pick up in the morning. Well, it was all hand writen and I bet the ticketing agent took addtional hour or more to complete the ticketing. ( may be into 8pm or so....)

Then last week I was in Tokyo CTO to reissue that hand-written ticket, and it took them another two hours to correct the wrong tax that were documented in the original RTW ticket. (believe me , I went into the office at 4pm and was still there long after 6pm). Now I really feel there has got to be a more prudent and smart way to deal with these tickets. I really can't spent more than two hours each time I visit CTOs! Just a thought of having it issued at an airport before departure literally horrifies me.